Exchange and Return of Goods
In-stock goods in Ukraine
1. Conditions for returning goods
1.1. The Buyer has the right to return the goods to the Seller provided that the commercial appearance, factory packaging, labels are preserved and there are no signs of wear or use.
1.2. An application for the return of goods may be sent to the Seller by e-mail, the details of which are posted on the website basket-shop.com.ua, or in writing within 14 (fourteen) days from the date of receipt of the Goods by the Buyer. Written form also includes all agreements received via Telegram, Viber and electronic communication. The application for the return of goods must be accompanied by a photo of the delivery service waybill by which the goods were received and a photo of the receipt (or confirmation) of payment for the goods.
1.3. The application for the return of goods is considered by the Seller within 14 (fourteen) working days from the date of its receipt. The Seller notifies the Buyer of the decision made as a result of consideration of the application by e-mail or by message in Telegram / Viber.
1.4. Upon receipt of a notification of approval of the application for the return of goods, the Buyer sends the goods to the Seller’s address.
The Seller refunds the Buyer the funds paid for the goods within 14 (fourteen) days from the date the Buyer returns the goods to the Seller’s warehouse. The refund is made by non-cash transfer to the Buyer’s bank account upon receipt from the Buyer of all necessary bank details and complete information requested by the Seller.
2. Conditions for exchanging goods
2.1. According to the Law of Ukraine “On Consumer Rights Protection”, exchange and return of goods are possible within 14 days from the moment the client receives the order. A mandatory condition for exchange and return is that the goods have not been used, labels are preserved, commercial appearance and all accompanying documents are intact, as well as documents confirming the fact of payment. In case of exchange and return of goods, the cost of delivery is paid by the client. To arrange an exchange or return, it is necessary to contact the contacts indicated on the website basket-shop.com.ua within 14 days from the moment of receiving the order.
2.2. Goods subject to exchange or return must arrive at the “Nova Poshta” branch without cash on delivery. Return shipping is paid by the client (if delivery is not paid, its cost is deducted from the amount to be refunded). After the goods are received, they are checked in the warehouse, after which the funds are returned in accordance with clause 1.4.
Custom-order goods
Custom-order goods are goods that are not available in Ukraine and are purchased by us abroad according to the agreed parameters of your order: model, colour, size, etc.
Before placing an order, we agree with you on the model, size, full order price and other essential terms.
Custom-order goods are accepted only with full prepayment.
Size check
Before sending the ordered pair to Ukraine, we, where possible, take actual measurements of the insole and/or internal length of the footwear.
The measurement results can be provided to you via Viber or Telegram so that you can compare them with your comfortable footwear.
If the goods correspond to the order
If you received exactly the goods, model, colour and size that were agreed when placing the order, the possibility of their return or exchange is determined in accordance with the current legislation of Ukraine and the terms of the distance contract.
For a return or exchange, the goods must retain their commercial appearance, consumer properties, factory packaging and labels and have no signs of wear or use.
Shipping costs for goods of proper quality upon return or exchange are borne by the buyer. The return cost is 1500 UAH.
International delivery
When ordering custom goods, the buyer pays the full order price, which includes all necessary costs related to the purchase and delivery of the goods.
The issue of the order price in the event of contract termination is resolved in accordance with Ukrainian legislation, the terms of the contract and the actual costs incurred.
If a different size is needed
If you wish to exchange the goods for a different size, this possibility is determined in accordance with current legislation, the availability of the required size and the terms of the specific order.
Since a different size may require a new purchase abroad, its price at the time of the new order may differ from the price of the first pair.
The cost of the new order (including all related expenses) is agreed with the buyer before placing it.
If we delivered the wrong goods
If we mistakenly delivered goods that do not correspond to the agreed order — a different model, colour or size — we resolve the issue of replacement or refund in accordance with legal requirements.
Costs related to correcting our error are borne by the store.
If a manufacturing defect is found
If a manufacturing defect is discovered after receiving the goods, you have the right to contact us with the relevant claim.
Issues of defect elimination, goods replacement or refund are resolved in accordance with the current legislation of Ukraine depending on the nature of the defect and other circumstances.
If the defect is confirmed as having arisen due to the fault of the manufacturer or seller, the costs related to its elimination, replacement of the goods or refund in the cases provided by law are borne by the seller.
Minor manufacturing features typical of a specific model and its manufacturing technology (for example, minor traces of glue or threads that do not affect the functionality, safety or consumer properties of the goods) are not in themselves grounds for recognising the goods as being of improper quality.
