For goods in stock 

• Delivery time of orders placed before 17:00 is from 1 to 5 working days Ukraine;
• At full payment of the order for the amount from 5000 UAH. delivery of goods to the branch of New Post is free of charge;
• *In all other cases, the delivery of ordered goods is paid by the buyer.
• Possible option of courier delivery in your city
• Sending parcels from Monday to Friday.

For goods to order 

• Subject to full payment for the order delivery of goods to the branch of New Post is free of charge;
• While the goods are in the warehouse of the carrier is available size exchange option
• Before shipping there is an opportunity to make an actual measurement of the insole in length and width
• Delivery of goods from Europe or the USA takes place in the period of 15-25 working days depending on the location of the goods, the exception may be force majeure circumstances related to the redemption of goods abroad or delivery of goods by foreign transportation companies (in case of such circumstances you will be warned by our manager). Delivery from Europe and the USA is carried out at our expense, the buyer pays only the cost of delivery service New Post   

   If the goods are out of stock, we offer you the service of buying the goods from abroad, in this case you will get exactly the goods you want. Delivery of goods from Europe or the USA takes place in the period of 15-25 working days depending on the location of the goods, exceptions may be force majeure circumstances related to the redemption of goods abroad or delivery of goods by foreign transportation companies (in case of such circumstances you will be warned by our manager). Delivery from Europe and the United States is at our expense, the buyer pays only the cost of delivery service New Post.

*Please note that if the product is "under the order", it means that we carry out the service of delivery from abroad of individual goods specifically for you.

Methods of payment for your order for goods in stock: 
Goods in stock in Ukraine:

•         Payment upon receipt in the offices of delivery service New Mail. You can pay for your order after a detailed review and fitting. In this case, you will need to pay delivery service Nova Posta additional commission for the transfer of funds.
•         Payment through the site or full prepayment to a bank card. In this case you do not need to pay the commission for the transfer of funds by New Post.

Methods of payment for your order for goods under the order : 

• Prepayment of 50% (the rest of the amount you can pay upon receipt at the post office)
• Full payment with -10% discount with coupon BASKET10. The cost of the order includes delivery to the post office in Ukraine
• *under the order means that we will bring the goods you need the model in the size you need, that is, it is an individual order specifically for you, and prepayment of 50% of the cost we are forced to take to be sure that you will wait when your order arrives.

We wish you a pleasant shopping experience!

We provide a 14-day guarantee for the return of goods in salable condition, and 30 days for manufacturing defects of the goods. (For goods in stock)

Goods in stock
You can exchange or return the goods purchased in our store, if you did not fit the size, color, style or for other reasons within a period not exceeding 14 calendar days from the date of receipt, in accordance with the Law of Ukraine “On Protection of Consumer Rights”.

1. The goods were not worn, it is clean and its marketable appearance is preserved.

2. The factory packaging and all tags are preserved.

3. payment for the delivery of exchange / return is made by the buyer.

4. The goods are sent by the buyer, necessarily without cash on delivery.

After we receive the goods and check it, the money will be transferred to your bank card within 5 working days.

Return and exchange of goods of improper quality (factory defect) or receipt by the customer of non-conforming goods is made at the expense of the store “basket-shop.com.ua”.

Perfumes and cosmetics and shoe care products (foams, sprays, balms), underwear, socks are not subject to return and exchange.

Goods on order from USA/Europe

You can exchange/return customized goods in 3 cases:

1. We have brought the wrong product that you ordered.

2. We brought the wrong size that you ordered.

3. We have delivered a defective item.

Defective goods are goods in which:

- it is impossible to eliminate the defect;

- it takes more than two weeks to remove the defect;

- the defect changes the goods so that they no longer correspond to their description in the purchase contract.

Goods with visible traces of glue or thread are not considered defective.

*We would like to explain that “made to order” means “made to order”.

Translated with DeepL.com (free version)

To receive an online consultation, you can write to our social networks Instagram, Viber or Telegram
You can also dial us at +37062460881